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Utilities

Client: Regional provider of natural gas and electric utility service

Assignment: Design and implement a new voice communications network and provide ongoing communications management services.

  • Deploy new voice communications network linking all company buildings using VOIP technology;
  • Consolidate three call center locations into one;
  • Implement new call center technology including IVR, Predictive Dialing, Quality Recording and Workforce Management

Results:

  • Advanced applications measurably increased employee productivity;
  • Over 350K saved through prudent management of procurement process;
  • Over 300K saved by performing a comprehensive audit of telecommunications services
  • Over 80K saved by using existing voice and data telecom personnel to assist with installation and maintenance of the new network.

Case Study

ROI? How about multi-ROI? Read about how DTS has delivered for its clients. READ MORE...

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