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“Every vendor you talk to will offer a different
solution and every one will insist theirs is the best.
How will you determine what’s right for your organization?”

Leadership Team

Eric M Crawley

Eric has over thirty-five years of experience in voice & data telecommunications engineering and operations roles for a variety of prominent telecommunications companies. While helping clients assess, design and maintain their communications infrastructure and applications, he has developed a keen understanding of how these technologies affect not only his clients’ businesses but their customers as well. This end-to-end understanding of the full telecom ecosystem and its impact on organizational effectiveness is gleaned from years of practical experience and uniquely informs the approach taken at DTS.

As Founder/CEO and Chief Architect Eric provides the primary vision and operations direction for the organization. Paramount among his guiding principles for the company is that it maintains a vendor independent profile and therefore is always positioned to be a trusted advisor to clients who need the expertise and resources to design, select, procure and implement voice and data communications solutions.

Eric’s career has included stops at Nortel Networks and Bell Atlantic. His areas of expertise include IP Telephony Migration, Advanced Contact Center & CTI Application Design, and Strategic Planning & Management Services.

Bruce H Burgess

With 40 years experience in voice, video, and data network design, installation, and operations, Bruce provides project management, technical leadership, and configuration guidance on large scale implementation projects. He has worked with clients in a consulting environment on all major manufacturers' systems for commercial businesses, industrial enterprises, health care institutions, and government. His work with large enterprises has provided him with extensive knowledge and experience across technical and business disciplines which enable him to provide process improvement for his clients.

As Senior Consultant / Director of Project Management Bruce handles the most complex and demanding projects for DTS. He has written extensively on IT and telecommunications subjects. He authored Object-Oriented Concepts, "A Call Processing Architecture," "Making Your Customers Part of Your Enterprise," and "Using Centrex as a Disaster Recovery Vehicle for PABXs." He co-authored A Brief Introduction to the Zachman Framework and Zachman Framework Concepts. Bruce published the Computer Based Education and Reference Library for the Health Information Resources Service of the United States Air Force, known as the HIRS CyBER Library.
Bruce has held executive positions at Meridian Bancorp, Delaware Trust Company, and Wheaton Industries. He received a Master of Arts from the University of Chicago, a Bachelor of Arts from Glassboro State College (now Rowan University), and a Diploma in Banking from the American Institute of Banking. In 1997, Bruce was elected to the Society of Telecommunications Consultants and has served the organization as Vice President and member of the Board of Directors.

Mark C. Aceto

Mark has over 30 years in the telecommunications business having worked for major companies as well as his own business selling, installing and servicing voice, data, VOIP and cabling infrastructure systems. The ownership experience allowed Mark to directly understand the challenges a business has achieving the delicate balance between investing in the future while responding to short term business issues and maintaining a positive cash flow.

As a Principal Consultant/Director of Business Development, Mark provides insight and guidance to some of DTS' most strategic accounts in the areas of PBX/IP-PBX, converged networks, Hosted IP, Contact Center / Call Center and complex voice/data cable infrastructure projects. He also applies his considerable business management and technology expertise to provide executive Project Management and uniquely informed Vendor Management to the distinct benefit of DTS' clients.

Mark has served as a Regional Sales Manager / Division Director selling to the Enterprise and SMB Markets for major telecommunications players like Verizon, NEC, Ericsson and Black Box. Mark has many manufacturer certifications on voice technologies. He earned a BS degree in Economics from Penn State University.

Nicholas Hitchcock

Nick Hitchcock has been helping customers to implement secure data networking solutions for over 8 years. His areas of expertise include local area network design, VPN solutions, and Network Penetration Testing & Vulnerability Assessments.

As a Networking Technology Specialist, Nick provides the firm with solid insight into the latest network security technologies. As computers and networks around the world are being systematically victimized by rampant hacking, Nick helps our clients large and small, protect their information.

Case Study

ROI? How about multi-ROI? Read about how DTS has delivered for its clients. READ MORE...

Why Us

• Business Driven Approach
• Technical Expertise
• Industry Experience
• Independence


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